Support Staff

There are many members of staff behind the scenes that you may not be aware of.

Management Team

As a large practice we employ a team of Managers instead of just one Practice Manager:

Darren Maslen – Clinical Services Manager
Kelly Cole – Customer Service Manager
Anne Kinch – Business & Finance Manager
Vicky Hartland – Operational Services Manager
Viki Lamb – Strategic Manager for Secure Environments

Whilst each manager has their own area of responsibilities, you can refer comments and feedback to any member of the team and they will be more than happy to assist where possible.


Your first point of contact with the surgery is usually through the receptionist. We have a large number of receptionists across both surgeries and there are usually 7 – 8 receptionists on duty at peak times. Their main duties are to book appointments, answer queries and help patients wherever they can. Each receptionist also has their own area of administrative duties.

Medical Secretaries

Our secretarial team are responsible for the arrangement of all referrals to secondary care on the instruction of the GPs. They type dictated letters, answer queries from GPs and respond to telephone calls from specialists, patients, consultant secretaries, and GPs. They also undertake generic secretarial activities for the practice, such as creating invoices for private services and taking meeting minutes. The team are located at Oldland Surgery.

IT Department

There is an IT team that work at Hanham Health to aid in the day to day running of the IT systems used at the practice.  They are responsible for maintaining, both the clinical and administrative computer hardware and software, all of the surgery printers,  training staff to use the IT systems in place across the entire practice and also ensure that all computer usage adheres to both the NHS and Hanham Health’s information governance policies and procedures. The team also manages the practice website, extranet and supports members of the Hanham Health team that work at other sites connected to the practice.

Administration Team

Our administration team are responsible for handling various administrative duties such as scanning and summarising of paperwork for new and existing patients, allocating and distributing requests and results, reviewing patient care plans, sorting post and issuing Blood pressure monitors to patients. Within the team we also have prescription clerks whose job it is to produce the large numbers of repeat prescriptions we issue every day. They also liaise with local pharmacies, handle patient hospital discharge summaries and manage any drug changes that the practice undertakes. The Administration Team are located at the Hanham Surgery.

Site Supervisor

The Site Supervisor covers both Hanham and Oldland and takes care of all site and facilities matters including maintenance, liaising with suppliers, co-ordination of fire evacuations and all other aspects of health and safety.