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Improvement Works At Hanham Health
Practice Merger Update - February 2010
Mjog Free Text Reminder Service
Swine Flu Latest News - February 2010
Improvement Works At Hanham Health
From Monday 15th February, work is starting at the Hanham site on a new Mezzanine floor. This will house an administration area to allow the clinicians to leave their consultation rooms when completing paperwork. This in turn will enable us to use the consultation rooms for other services and train new doctors. We thank you in advance for your patience whilst we improve the surgery.
We also have further work being completed at the Oldland Site. A new flooring is being installed in the waiting area and although we have encountered some early hiccups, we are confident that the floor will be finished by the end of February giving the surgery an instant makeover!
Changes To The Team
As our mission states, Hanham Health is dedicated to providing the best possible care for our patients and therfore to ensure this is happening, we are pleased to announce that there are two new members to the team. Darren Maslen, Clinical Services Manager and Kelly Cole, Customer Service Manager. Along with Anne Kinch, Practice Manager, they are committed to delivering that unbeatable service. They welcome any feedback and suggestions that you have on our current provision and any future activities you would like to see. Just drop a note into the box at reception or contact us through this website.
Practice Merger Update - February 2010
Welcome to Hanham Health!
As you know from previous bulletins, Hanham Surgery and Oldland Surgery have been in the process of merging for some time but we are now in the final stages and from mid January, our phone lines and computers were linked. As you can imagine this has been a huge undertaking for both practices and we are sure you will agree that the teams on both sites have managed the changes very well.
Whilst we have endeavoured to make the merge as seamless as possible, we appreciate that there are 'teething problems' and these are being worked on as we speak. We really appreciate your continued support and patience and please be assured that we are doing everything we can to ensure you continue to receive an efficient and unbeatable service. We thank you for all the feedback you have been giving us and will use this to further improve what we offer our patients.
Mjog FREE Text Reminder Service
Did you know that there were 115 missed appointments in January 2010 and the numbers are on the increase! These appointments, if cancelled, could have been given to other patients. Therefore we urge everyone to contact us in the event that they are unable to make an appointment
Mjog is a free text service that enables a practice to send text messages to remind patients of their upcoming appointments. All that the surgery needs is your mobile number. Please provide the reception with your mobile phone number if you would like to take advantage of this service.
Practice Merger
As patients of Hanham Surgery, you are all probably aware that we never stand still for long, and we want you to be the first to hear our latest news. Having been in discussion with Oldland Surgery for many months, we are delighted to announce that the two practices are merging on 15th May 2009.
Although the new organisation will be known as “Hanham Health” we will be working from both sites and will keep the names “Hanham Surgery” and “Oldland Surgery”. To begin with you will see little change but soon the two surgeries will have electronic and telephone links in order to improve access. Until then each surgery will continue to look after their patients in the normal way.
We are delighted to welcome the two doctors at Oldland Surgery, Dr Jonathan Hayes and Dr Jayne Ayers, as our partners. They bring with them a wealth of experience in General Practice as well as their own areas of expertise, which will be of benefit to Hanham patients and increase the range of clinical skills in the practice.
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This merger gives us the opportunity to develop and improve the service we offer to our patients. We are looking to improve access, the range of services available and to provide more appointments at convenient times for patients. We also have plans to expand the car park. We will keep you informed of developments.
To find out more visit our website: www.hanhamhealth.co.uk , where you can also:
• Order repeat prescriptions
• Make appointments
• Get information on how to get the best out of the surgery
• See photos of the team and a description of the services they offer
• Contact us by e mail
Finally we hope that this merger will not only allow us to take advantage of new developments within Primary Care but also to safeguard traditional General Practice on both sites for many years to come.
Yours sincerely
Bernard Whiteside
On behalf of the Partners
Swine Flu Latest News - February 2010
The National Pandemic Flu Service, set up to offer online and telephone assessments, has now closed.
If you have flu-like symptoms and are concerned that you may have swine flu the advice is to stay at home and contact your GP, who will be able to assess you. If appropriate patients will be offered antiviral medication and vaccination jabs.
You can also obtain advice by contacting NHS Direct on : 0845 4647
Over the last few months we have been giving vaccinations to patients who, following national guidelines, have been identified as most at risk of severe illness should they contract the Swine flu virus. Swine flu is generally a mild illness but can cause serious complications for small numbers of people. Vaccination is the best way of protecting yourself and those close to you against infection by preventing the spread of the virus. Our vaccination programme has been very successful and our last clinic will be held in February. All those that are eligible for the vaccination will have received an invite in the post.
Patient Survey
We have recently received the results of the patient surveys completed in quarters one and two of the 2009 / 2010 year.
We would like to thank all of you that took part and will be displaying the results very soon. Your feedback through surveys such as this is vital in helping us develop our services and ensure that we are giving our patients what they want! In previous years we have always scored very highly with the majority of scores being substantially higher than the national average and hope that this will continue.
Throughout the survery, patients are given the opportunity to make comments and suggestions. Here are some of our favourites from previous surveys:
"The practice and its staff are very good. There is always a friendly atmosphere. Well done"
"The practice makes one feel comfortable"
"The practice is 100%"
"It's excellent"
"It's an exceptionally good practice"
"First Class"
"The practitioner was brilliant and does a fantastic job!"
"Brilliant. 10 out of 10"
Extended Opening Hours
We understand that booking an appointment on the right day, at the right time to fit around all your other commitments is not always an easy task! Therefore to ensure that care is always available, the governement issued initiatives centred around out-of-hours care.
We are now able to offer appointments with a GP on Saturday mornings at the Hanham site. Appointments will be available from 08:30am untill 11:00am, and are for routine appointments booked in advance. The phone lines will not be open. Any urgent problems that occur at the weekend, and when the surgery is closed, will still be dealt with by FRENDOC (Frenchay Doctors on call). You can get the number for frendoc by telephoning the surgery on the usual number 0117 967 5201. If there is a medical emergency please contact the emergency services on 999.
To ensure we are offering the best possible service available accross both of our sites, our extended opening hours are currently being reviewed. Further details will be displayed both on this site and within the practice once details are confirmed.
