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Mjog Free Text Reminder Service 05.06.09
Swine Flu - General Guidance 30.04.09
Extended Opening Hours 11.10.08
Mjog FREE Text Reminder Service 05.06.09
Did you know that there were 163 missed appointments in April 2009! The numbers of missed appointments are on the increase. These appointments, if cancelled, could have been given to other patients.
Mjog is a free text service that enables a practice to send text messages to remind patients of their upcoming appointments. All that the surgery needs is your mobile number. Please provide the reception with your mobile phone number if you would like to take advantage of this service.
Practice Merger 05.05.09
As patients of Hanham Surgery, you are all probably aware that we never stand still for long, and we want you to be the first to hear our latest news. Having been in discussion with Oldland Surgery for many months, we are delighted to announce that the two practices are merging on 15th May 2009.
Although the new organisation will be known as “Hanham Health” we will be working from both sites and will keep the names “Hanham Surgery” and “Oldland Surgery”. To begin with you will see little change but soon the two surgeries will have electronic and telephone links in order to improve access. Until then each surgery will continue to look after their patients in the normal way.
We are delighted to welcome the two doctors at Oldland Surgery, Dr Jonathan Hayes and Dr Jayne Ayers, as our partners. They bring with them a wealth of experience in General Practice as well as their own areas of expertise, which will be of benefit to Hanham patients and increase the range of clinical skills in the practice.
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This merger gives us the opportunity to develop and improve the service we offer to our patients. We are looking to improve access, the range of services available and to provide more appointments at convenient times for patients. We also have plans to expand the car park. We will keep you informed of developments.
To find out more visit our website: www.hanhamhealth.co.uk , where you can also:
• Order repeat prescriptions
• Make appointments
• Get information on how to get the best out of the surgery
• See photos of the team and a description of the services they offer
• Contact us by e mail
Finally we hope that this merger will not only allow us to take advantage of new developments within Primary Care but also to safeguard traditional General Practice on both sites for many years to come.
Yours sincerely
Bernard Whiteside
On behalf of the Partners
Swine Flu - General Guidance 30.04.09
If you have recently returned from abroad and are experiencing flu-like symptoms, or if you are concerned you have been affected by Swine Flu, or you would like to access further information regarding Swine Flu, please note the guidance outlined below. This guidance has come from NHS Direct:
1. In the first instance, go online and visit NHS Choices for information and Faqs - An online symptom checker is available on both the choices website and the NHS Direct website.
2. The second line of enquiry for those who require further information about Swine Flu, and particular , those who do not have internet access, should be the National Swine Flu Information Line - 0800 1 513 513. This line provides a pre-recorded information and advice about Swine Flu.
3. The third line of enquiry is to access NHS Direct's telephone service on 0845 46 47. Calls will be answered by trained health advisors.
4. The fourth line of enquiry if for patients/public to contact their GP by telephone. Please ring the surgery on the usual number (0117 967 5201) and the receptionist will then take the appropriate action.
If you have recently visited the surgery you would have noticed all of our posters and notices about Swine Flu. These explain how we would prefer people to stay in their homes if they think they are suffering with flu (or have flu like symptoms). We would really appreciated your co-operation with this. This is just a precautionary measure to reduce the spread of Flu to our other patients and our staff.
Exciting News
As patients of Hanham Surgery, you are all probably aware that we never let the grass grow under our feet!
We are delighted to announce that we are in talks with Oldland Surgery with a view to joining in partnership when Dr David Hogg (Oldland Surgery) retires.
We believe this merger will bring many benefits to patients at both practices. The two GP Partners at Oldland Surgery bring their own areas of expertise, which will benefit Hanham patients. In addition, the merging of the two practices will improve access, as patients will be able to see GPs at both sites. We believe that by taking this opportunity we will be able to provide better services for patients at both practices.
This is still very early in the journey towards merging and discussions are still progressing. However we wanted to take this opportunity to inform you and to completely reassure you that we consider our patients to be our main priority.
We will keep you fully informed as the discussions continue and welcome any comments or feedback.
Mrs Anne Kinch (Practice Manager)
Patient Survey 23.02.09
We would like to give a big than you to our patients who have completed a patient survey in September 08.
As many of you may know, patients at Hanham Surgery were asked to complete a questionnaire about the practice and the service they recieve. We have just recieved the results...
Patients have given Hanham Surgery a higher score this year, than they have in previous years. The majority of scores were substantially higher than the national average.
We understand from the results that you have been pleased by our efforts to provide more flexibility when you book appointments. This has made it easier for you to see the GP of your choice. You also indictaed that you have appreciated being able to make your appointment within one phone call.
The new waiting area has been warmly recieved. We are delighted that you are enjoying the improved surroundings.
On the questionnaires, patients have the opportunity to make comments or suggestions. Here are a few of our favourites...
"The practice and its staff are very good. There is always a friendly atmosphere. Well done"
"The practice makes one feel comfortable"
"The practice is 100%"
"It's excellent"
"It's an exceptionally good practice"
"First Class"
"The practitioner was brilliant and does a fantastic job!"
"Brilliant. 10 out of 10"
Extended Opening Hours 11.10.08
We understand that booking an appointment on the right day, at the right time is not always easy! As you may be aware, the governement have new initiatives centred around out-of-hours care.
We are now able to offer appointments with a GP on Saturday mornings. Appointments will be available from 8:30 am untill 11:00, and are for routine appointments and can only be booked in advance. Any urgent problems that occur at the weekend, and when the surgery is closed, will still be dealt with by FRENDOC (Frenchay Doctors on call). You can get the number for frendoc by telephoning the surgery on the usual number 0117 967 5201. If there is a medical emergency please contact the emergency services on 999.
In response to demand we have extended our normal surgery on Monday, Tuesday, and Wednesday until 7:00 pm. These appointments are for routine appointments and can be booked in advance and on-the-day.
