We aim to treat our patients with courtesy at all times and expect our patients to treat our staff in a similarly respectful way.
The NHS and this practice operate a policy of Zero Tolerance of any threatening, abusive or violent behaviour towards any staff member, or towards any other patient.
• If a patient behaves in an aggressive, violent or abusive manner they will be warned to stop.
• In the event of further difficulty we will exercise our right to take action to remove them from our patient list.
• In the case of physical abuse we will immediately report the incident to the Police and will work with them to prosecute the assailants.
We will not tolerate any form of threat, violence or abuse, whether verbal or physical, towards any person on the practice premises.