When you contact Hanham Health for an appointment our Patient Co-ordinators will ask some questions to help establish what service would best meet your needs. Our Team have been fully trained in Active Signposting and will help patients get the most appropriate care, by the most appropriate clinician or service at the most appropriate time.
You may be given a same day appointment or one in the future depending on your symptoms. It maybe that you need a blood test arranged, an appointment with a nurse or a prescription issued that does not require a face to face consultation with the doctor. Our clinical team consists of GPs, Nurse Practitioners, a Paramedic, Clinical Pharmacist, Treatment room Nurses and Health Care Assistants. By asking the reason for your request and some other questions, our Patient Co-ordinators can identify who is best placed to help you.
Booking an Appointment
You are able to book routine appointments up to 3 weeks in advance.
All doctors appointments are 10 minutes in duration so please be mindful of this when booking and during your consultation.
Out of Hours and Medical Advice
If you need medical help when the surgery is closed, please call 111. NHS 111 is a telephone advice line and sign posting service for patients with urgent health problems, but which do not need a call to 999. After assessment by a 111 health advisor, if you need immediate medical care they can arrange for you to talk to a clinical advisor, see a Doctor or go to an appropriate alternative health care service.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Home visits are for the housebound, and for people who are too poorly to come to the surgery. This is because 3 – 4 patients can be seen at the surgery in the time it takes to complete 1 home visit. Home visits are at the discretion of the doctor who will wish to speak to you before they agree to visit. Our Patient Co-ordinators will take some brief details in order for the doctor to assess the urgency of each case. You may also be visited by our Paramedic.
Please telephone before 11:00 if you wish to book a Home visit.
Some problems can be dealt with over the telephone. If you need medical advice and feel you do not need to visit the surgery, please ask our Patient Co-ordinators for a telephone consultation with a doctor.
The Role of Nurse Practitioners
Nurse Practitioners are experienced nurses who have furthered their studies at University. They are able to diagnose, prescribe medications and refer cases to hospital.
We have 3 Nurse Practitioners at Hanham Health who run their own surgeries on a daily basis. They can be booked in the same way you would book an appointment with a Doctor.
Our Clinical Pharmacist is able to speak with and meet face to face with patients regarding medication queries and complete medication reviews.