As a result of the maintenance to our IT systems earlier this month, our Reception team have had a limited number of routine appointments available to them for booking. We would like to apologise to those patients that this has affected.
We have been working on a resolution to this problem over the last few days and are now pleased to announce that routine appointments up until 2nd March at present, are now again available.
Thank you for your patience.
Free Flu Vaccination
It is still not to late to receive your free flu vaccination if you are eligible. Please speak with a member of our Reception Team who will be happy to answer any questions and book an appointment for you.
Patient Transport Service
News Posted on May 8, 2017
From 1st April 2017, patients will need to arrange their own patient transport service journeys for hospital outpatient appointments. If you are going to hospital for non-emergency tests or treatment, you will normally be expected to make your own way to and from hospital, even if you live a long distance away. The Patient Transport Service (PTS) is provided for patients who require the specialist support of an ambulance crew to travel. If you believe you qualify for the service you will need to contact your local Patient Transport Advice Centre to arrange your transport for outpatient appointments. They will check whether you are eligible and help you make travel arrangements. You are eligible for patient transport if: 1. Your medical condition means you cannot use other transport without damaging your health. 2. Your mobility means you are unable to access healthcare by any other means. 3. you need the skills or support of clinically trained staff and / or medical equipment during your journey.
Transport could also be provided to a patient’s escort or carer where their particular skills and / or support are needed. Escort travel will be agreed for each individual case at the time of booking using the patient escort eligibility criteria.
When contacting the Patient Transport Advice Centre you will need to have ready: 1. Your appointment letter with your NHS number 2. the name of the GP practice to which you are registered (Hanham Health)
The Patient Transport Advice Centre for the South Gloucestershire area is E-Zec and they can be contacted on 0300 777 6688
Travel Vaccination Service
News Posted on February 16, 2017
To allow our nursing team to offer increased appointments for services such as cervical smear tests and national immunisation programmes, we will be making some changes to the travel vaccination clinics we currently offer.
We will continue to offer vaccinations such as Typhoid that are free on the NHS and commonly required for many holiday destinations. However we will no longer offer vaccinations that may be needed for travel to more exotic or unusual destinations. These can be provided by a high street travel clinic such as Nomad or Masta.
From 1st March 2017, we will cease to provide the travel vaccination request forms previously completed by patients prior to travel. Patients will now be required to find out what travel vaccinations they require and book an appointment with our nurses for the vaccinations that we can supply in the surgery.
The NHS has a very comprehensive website (www.fitfortravel.nhs.uk) that provides up to date information on vaccines and other essential travel advice.
Further information is available on out Travel Vaccinations page.
Health Visitor Clinics
News Posted on January 17, 2017
Please note that the Health visitors will be holding their final clinic at the Hanham surgery on Thursday 19th January 2017.
The new drop-in clinic will be held at Hanham Methodist Church, on Tuesday afternoons, 1.30pm – 3.15pm
Same day appointment requests
News Posted on October 29, 2015
Please note that from Thursday 29th October 2015, our list for patients wishing to be seen urgently on the same day will close at 5.30pm. If you wish to be called back by a clinician on the same day we strongly recommend that you call before 4.00pm. This will allow the practice to appropriately manage your request within our core Opening Hours, which are 8.00am to 6.30pm Monday to Friday (excluding Bank Holidays).
Launch of ‘Waiting times on the web’ online tool
News Posted on May 14, 2015
Hanham Health patients are able to make use of a new online tool, developed by South Gloucestershire Clinical Commissioning Group (CCG), to assist them in choosing where to receive their planned hospital care.
Further details are available from the South Gloucestershire CCG website https://www.southgloucestershireccg.nhs.uk/news/web-tool-helps-patients-take-control-hospital-care/
Text Reminder Service
News Posted on May 20, 2014
Following discussion with our Patient Participation Group and in an attempt to tackle the problem of increasing missed appointments, we will shortly be launching our new text reminder service.
This means we will send a text message to those patients with mobile telephone numbers on their records with a reminder of any booked appointments and asking them to cancel if the appointment is no longer required.
If you would like to benefit from this service, please ensure that we have an up to date Mobile number for you by completing a slip available in the waiting room and posting it in the comments box. Alternatively you can email us with your mobile number email@example.com
If you would like to opt-out of this service, please complete an SMS consent form available on our website or respond to the initial message that you receive. We do not advise patients to use ‘shared’ mobile numbers. Please ask for further advice if you need it.